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Key takeaways
- Pending charges on credit cards are temporary holds to ensure payment for potential damages or incidental expenses.
- Pending charges typically take up to three days to clear with the merchant, but can take longer.
- Issues with pending charges should be resolved with the merchant, not the card issuer.
Have you ever checked your credit card account to see your balance or confirm that a purchase has posted, only to see a transaction listed as “pending” even after days or even weeks? When using a credit card, it’s normal for charges to sit in limbo as pending transactions, especially for large ticket items, restaurant bills or hotel stays — but for how long?
And what if you have an issue and want to cancel a charge while it is still pending? Let’s take a look at when a pending charge should clear and what to do if you run into an issue.
What does it mean when a transaction is pending
When you swipe your credit card to make a purchase, the merchant’s acquiring bank — which handles the payments for the merchant — communicates with your card issuer to make sure that you have a valid account with sufficient funds to make the purchase. The funds are deducted from your available credit line as a pending transaction but have not yet been paid to the merchant.
It is also customary in the hotel industry to place a hold on your credit card when you check in for your stay. That way, the hotel will be covered in case you cause any damage to the room, and also for incidental expenses such as snacks or drinks you took advantage of. Car rentals could also place a hold on your card to cover incidental expenses, which would show up as a pending charge.
In the restaurant industry, your final tab will likely include a customary tip, so your initial payment will be a pending payment until the bill is finalized. At gas stations, too, proprietors will likely place a small hold on your card to ensure you have funds.
How long does it take for a pending charge to clear?
Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred to the merchant. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.
In the hotel industry, for instance, a hold for incidentals that appears as a pending charge will be cleared soon after you pay the hotel bill for the charges you actually incurred when you check out. If you use a different payment type, such as cash or debit card though (or even a different credit card to pay your bill than the one that has the initial hold on it), it could take a while for the hold to clear with your card issuer. So while using a credit card to book your hotel stay can offer many benefits with the right card, keep in mind you’ll be dealing with a pending charge that could get delayed if there are any issues.
In the meantime, the pending charges will reduce the amount of credit you have available on your card, so make sure to take that into account when you use your card.
What to do if there’s a problem with your pending transaction
What if you have an issue with a pending transaction? In some cases, a merchant may duplicate a charge. For instance, an online merchant could verify your card when you make the purchase and then authorize your card when you are actually due to make the payment (typically after the merchant ships your order). While this sort of hold could appear twice in your pending transactions, you will only be billed once.
Card issuers are not inclined to resolve issues with pending transactions, considering that the amount is not yet finalized and the actual payment due may differ. That’s why you should contact the merchant to sort out any issues you have with pending transactions. If you want to cancel a pending transaction, the merchant must contact your card issuer and ask it to cancel the transaction.
And what if the merchant is unwilling to sort out an issue with a pending transaction? Perhaps you can’t even reach a representative to sort out your issue. Unfortunately, you can’t dispute a pending transaction with your card issuer. You will have to wait until a transaction actually posts to resolve the matter. You could then take advantage of the protections that the Fair Credit Billing Act offers to file a dispute about the charge with your card issuer.
The bottom line
Credit card charges typically show up as pending transactions on your account until the transaction is processed or a hold is removed. This could stretch out several days. If you have an issue while a transaction is pending, you will have to resolve it with the merchant. You can’t dispute a pending charge with a card issuer and will have to wait for it to actually post.
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